Futuristic Lights Shipping Policy
SHIPPING POLICY / RATES
- We do our very best to get all orders shipped within 1 - 3 business days of being purchased. If you have any questions please do not hesitate to contact us at Hello@FuturisticLights.com andwe'll get a response to you ASAP. Possibly even same day if it's early enough.
- If tracking shows as delivered but you did not receive your order, please allow a few days for the post office to actually deliver the package. We've seen this more often than you would think.
- Futuristic Lights will only replace orders that are never marked as delivered by the post office. (U.S. based customers only. International see below)
- You must select the Guarantee My Order option at checkout in order to receive a free replacement if tracking shows delivered but never actually arrives. If anything ever goes wrong with your order, please contact us!
DOMESTIC SHIPPING RATES
- All orders within the required weight limit will be $6.00 for standard USPS Mail, and $15.00 for USPS Priority Mail (Priority Mail is already guaranteed).
- Priority shipping will deliver in 2 - 3 business days from when it ships out.
INTERNATIONAL SHIPPING RATES
- All international shipments are $24.00 and will come with USPS mail tracking that will transfer to your local postal service.
- If an order has an invalid address, additional time will be needed to verify with the customer.
- When selecting the guarantee my order option at checkout, you will receive 100% protection on your order to be completely replaced if anything were to go wrong during shipping. Please email us if you have any questions!
- Returns that are unopened in perfect condition (packaging and all) are subject to a 10% restock fee to account for the time it takes our staff to go through the return process.
- Returns that have been opened are subject to a 20% restock fee to account for the time it takes our staff to go through the return process, along with replacing any packaging that may be damaged.
- Returns that are opened and in used condition are subject to a 50% restock fee that will be refunded in the form of credit that can be used later on the FuturisticLights.com website.
- All returned orders are dealt with on a case by case basis, please ask about what restock fee you should expect if you are returning any items with us.